Hosting Question - I think my host is a reseller!

Ok, today i backed-up my webpage. I recieved the email from my cPanel confirming the backup was done, and i got the link to the back up. I was reading through the message, and i found this:

Copying Reseller Config...Done

Does that mean my host is a reseller? Maybe that explains the extremely crappy service i get.

Thanks for your help.