The JTAG Helpdesk system for Joomla is a simple and affordable helpdesk system which is design to help you setup helpdesk service using Joomla 1.5.
The JTAG helpdesk system for joomla provides you the following functionalities.
* Submit a tickets from WEB frontend
* Modify, closed and re-open tickets
* Create ticket categories. For example, you can have tickets category for sales, tech support etc.
* Create ticket by sending email to a predefined email address
* Work with tickets using desktop or webmail systems such as Outlook or Gmail without logging on to your Joomla site.
* Use Cron to schedule email processing
* Assign tickets to a single user or to many users.
* Attach images, docs and other files to ticket
* Search through tickets
* Extended search through tickets
* Dashboard for system manager
* Create Knowledge base articles from tickets
* Sell tickets through VirtueMart
* Email notification when a ticket has been processed