Do Not Use Ukreg!!! Seriously!!!

im serioussly pissed off with them now

im currently on the phone to ukreg customer services (well trying to)

"YOU ARE IN QUE NUMBER 3"

been in positon 3 for the past 20 mins

theyve made 4 charges to my credit card which i have no record of.

there customer services stink. time to transfer my domains i think. 3 years ive used them and theyve been great. now they suck.

and because them ive lost my temper. slammed my mouse and now it wont scroll

40 mins on hold GRRRRRRRR

45mins Now On Hold Grrrrrrrr

NOW BEEN ON HOLD FOR 60 MINUTES

You have had 3 great years of service and they make a few errors now and they "suck"? I think you're being a little harsh on them...see what they have to say and how they handle the situation, mistakes are made even with the best companies.

Originally Posted by Robson You have had 3 great years of service and they make a few errors now and they "suck"? I think you're being a little harsh on them...see what they have to say and how they handle the situation, mistakes are made even with the best companies.

ok maybe i was a little angry there but being kept on hold for this ammount of time is a joke. im paying for this call and ive been on hold long enough to here there entire rotation of songs

lol if you think thats along time to be on hold you should try phoning NTL! :mad:

luckily i have never used them and hopefully never will have to

Jesus, 60 minutes! I am currently using UKReg for my domains and, *fingers crossed* I will never have to call tech support.

~ Joe

Originally Posted by Joe Jesus, 60 minutes! I am currently using UKReg for my domains and, *fingers crossed* I will never have to call tech support. ~ Joe

well i finally gave up after hour and half of no awnser. and im very annoyed now.

in this hour and half ive managed to eat my dinner, drink a pint of guiness, have convosations on msn and watch most of coronation street.

there support is a complete joke

Are you sure they are even open? It's after 6 (generally speaking that's when tech support ends) they might have just whacked on the answer machine.

Interesting, look what I found on their website "You agree that UKREG is not obliged to offer telephone support as part of your agreement."

Originally Posted by Robson Are you sure they are even open? It's after 6 (generally speaking that's when tech support ends) they might have just whacked on the answer machine. Interesting, look what I found on their website "You agree that UKREG is not obliged to offer telephone support as part of your agreement."

well you get redirected to fasthost support panel. there you have a list of contact numbers. i phoned it.

i killed the battery on the phone and just quickly caled them back and theres 6 people in the que.

and theres no mention of them saying "oh sorry customer services are now closed"

Customer services Our Customer Services team will be happy to help you with any enquiries about your Fasthosts or UKreg account, including billing information. Our advisors are available Monday to Friday, 9am to 6pm. Email customerservices@fasthosts.co.uk or call 0870 888 3700.

and they dont say on the message saying "if you are a uk reg customer you cannot get support here"

and in there support page it says this

if they shut at 6 why are there people still in the que and why are they letting through more calls.

If you dont want to be in this situation again use registerfly.com - maybe a tiny bit more expensive (However you dont have to pay for a phonecall) but the customer service is 10/10 and Instant over the net!!