How do I handle this ?

I created 3 samples for a business website, they rejected them all, and want their money back. Wouldn´t it be fair for me to charge for the time I worked on these samples and deduct the rest?

The 3 samples - do I keep them or do I give them all for the customer?

You should of made them pay 1/2 first of all non refundable then if they dont like it keep the money and if they want it they can send the rest.

Hopefully you can work something out.

Well, unless you stated before hand that it is non-refundable then you're out of luck.
Take the sites and sell them to someone else to recoup your losses.

You only charge on work they've agreed to be charged for.

Sometimes you get burned if you offer free samples, but sometimes it works out. All part of business risk.

Next time ask for half up front, and either make it non-refundable, or include a 'kill fee' in the contract (meaning you get paid a % of the total price even if they cancel the project).

Jenn

Originally Posted by wii I created 3 samples for a business website, they rejected them all, and want their money back. Wouldn´t it be fair for me to charge for the time I worked on these samples and deduct the rest? The 3 samples - do I keep them or do I give them all for the customer?

It will be fair for you to charge them for your time, a mechanic that pulls apart your motor (and you then decide to get someone else to put it back together) always gets paid for services rendered. Even when they don't complete the whole project.

You should have a contract stating kill fees, payment plans etc...if you don't you may be able to recoup your money through a small claims court if they play hardball.