SenseHost Down?!?!?

Originally Posted by Garrett Regardless, I don't think you should be giving out his phone number. Have you tried emailing him?

That's what came up on the whois.

When will people learn, honestly. I've been with MT for about 6 months now, never had a single problem, always been notified of any downtime (once for 3 hours).

I don't know why people choose to go with a small host that's ran on one or two rented servers and probably from a bedroom, you just ask for trouble. You may get good support at first through IM or whatever but the only reason why they can offer this is because they've got a tiny user base.

The above isn't soley aimed at SenseHost, it stemmed from the constant flow of threads stating 'xxxxxxxhost is down' etc etc etc.

Originally Posted by cpr When will people learn, honestly. I've been with MT for about 6 months now, never had a single problem, always been notified of any downtime (once for 3 hours). I don't know why people choose to go with a small host that's ran on one or two rented servers and probably from a bedroom, you just ask for trouble. You may get good support at first through IM or whatever but the only reason why they can offer this is because they've got a tiny user base. The above isn't soley aimed at SenseHost, it stemmed from the constant flow of threads stating 'xxxxxxxhost is down' etc etc etc.

I find with smaller hosts you get better support. Larger companies are just bothered about sales, once they've reeled you in they aren't so bothered. That's one reason I go with smaller companies; because they have a smaller user base and are willing to do their bests to keep them happy and provide a good service.

Has anyone tried to get in touch with Lucas?

Originally Posted by enigma That's what came up on the whois.

Let them find that, it's not a public thing that should be given out.

Originally Posted by GarethP Has anyone tried to get in touch with Lucas?

I have. No answer though...

Originally Posted by Jamie Barton He's on vacation.

That's odd that even if he went on vacation, that he wouldn't at least ensure things are stable on a daily basis, or even just find someone to do his work for him while he's gone. When you're a one-man show, you still have to be around to "work" even on vacation. :\

When I went on vacation, I still had access to my support system through my phone (so while I was on flights and layovers, I had access.) Hell, I even had someone "on call" to deal with stuff that required more time than answering a ticket with what I had already.

Originally Posted by Aftermath I have. No answer though...

How do you phone such an odd number? (its odd to me! :P)

Originally Posted by GarethP How do you phone such an odd number? (its odd to me! :P)

I never phoned, I emailed. And yes. Hes on vacation. He said to me he'd be checking his emails though.

You have to be prepared for these kinds of things with Shared Hosts though, can't be mad at them.