Enhancing your clients experience - Part 1

Originally Posted by Anthony Thanks Julian, I'm quite impressed that you responded and found it to be a useful read, it's been a while since I've written anything of substance!

It is well written Anthony, that goes a long way, grammar and sentence structure is good, content structure has been well thought out etc.

You also are talking about a lot of issues that I like to discuss on a regular basis i.e. quoting/pricing, project analysis, project management, effective communication and plain english talk.