payment process

Our Client Process

1. Client shows interest in working with us. We schedule a meeting and mail him a “Confirmation of 1st Meeting Letter” thanking him, confirming meeting, and asking a few basic questions.

2. Before meeting, client emails us back responses.

3. At first meeting, we let client tell us what he is looking for and we ask a few general questions: “First Meeting Questions”. We schedule a second meeting to go into more detail.

4. When done with first meeting, we send “Confirmation of 2nd Meeting Letter” thanking him and confirming second meeting. We also write a “Preliminary Creative Brief” and “Preliminary Timeline”. To write those two documents, we involve all those who will be involved in the project. We send “Project Briefing for Contractor” to any outside contractors, if necessary. Any questions that need to be addressed before developing a quote are written down to be addressed in Second Meeting. We also write Sitemap and User Profile based on Client's answers to the questions.

5. At second meeting, we review the Creative Brief, Sitemap, Timeline, and User Profile and go over the questions. We give a large estimate, inform him of the different expenses he will most likely have, and schedule a third meeting where we will sign the contract.

6. When done with second meeting, send “Confirmation of 3rd Meeting” confirming the third meeting with a Creative Brief, Timeline, a total price for the project, and the amount due at third meeting.

7. At third meeting, we review the creative brief and timeline, then sign the Contract. 50% payment for the contract is tendered along with 100% payment for hosting and domain (hosting can be paid monthly or yearly).

8. We follow the Timeline, signing off milestones, meetings and deliverables. At the midpoint of the project, 40% payment of the contract is due.

9. If, during the project, the client requests a significant change to the scope of the project, we use the “Work Change Order” to detail the change and specify the additional fee added to the final invoice.

10. On completion of the project, we sign Project Completion Signoff and receive the final 10% payment and deliver the full project on a CD. We send a thank you for working with us letter.

• Note – the 50/40/10 payment schedule is for new clients. Past clients get 50/50