2checkout? Upsetting

I setup a 2checout account to process the clients I close online. Now, I won't go into detail about my issue, but this is the response I got from support - if you can call it that.

Thank you for contacting 2checkout.com. I apologize for any delayed response to your inquiry. I would be happy to assist you. I will need to transfer you to another department for more assistance. We thank you for your patience. Someone in that department will be able to assist you shortly.

What? Stupid canned responses. That's all I've gotten after 5 emails to them. Very Annoying.

I won't stand for a lack of service like that, what is the timeframe involved here?

Three weeks beyond what I was originally told to correct my issue. I finally broke down and sent Credit Card refunds to my clients after explaining the situation. I'm re-billing via check for the time being, or if they prefer, PayPal *ugh*.

It's hard to maintain your professionalism when something like this happens, egg on your face so to speak, but I have bills to pay and a family to feed, and an unexpected month of no income is unacceptable.

Essentially what happened is thanks to the large volume of high dollar transactions immediately following the opening of the account, 2checkout sent my account into additional fraud screening - meaning they call each client and speak with them to verify the payment. Not only is that completely unacceptable to me, but not one of my clients has ever received a phone call, nor was I informed of this by 2checkout; I had to discover this after days and days of incompetent support.

Do you have any other options you can use other than 2checkout?

Old AlertPay account, Money Bookers, etc...

It's just that I don't do much online work, and most of my local clients pay with a corporate card, and prefer to straight pay - no accounts setup and such. (old school around here, which is nice actually)

I'm looking at just biting the bullet and getting a gateway and merchant account. Bummer, cause that's tons of extra paperwork at tax time. If you have any suggestions I'm all ears.

I've kicked 2checkout to the curb. I'll be using Google checkout until my merchant account it ready to go... 2checkout was nothing but a nightmare for me.

Dang, I hope Google checkout will go a lot better for you

That is not good to here - I just started using 2CO.

What service do you recommend for credit cards?

What happened to paypal?

PayPal is extremely unprofessional, especially when you deal with local clients.

I'm digging Google Checkout so far. Accepted payments just fine, and should see them clear and deposit within 3 days. Spiffy as it gets.

My problem with 2checkout my not happen to you; I was flagged (I can only assume) because of my volume of what they consider high dollar transactions. I still have no idea when my remaining funds in 2checkout will be released. Hopefully before the end of the year.