Site5, service down the pan!

Argh, another rant for today!

Site5 who i've had many problems with in the past have just ticked me off, again. They introduced new plans and never informed me via e-mail, i've been paying over $10 more than I should have for several months...apparently it's MY responsibility to downgrade! Not to mention all the plans have new names and it's all very confuesing.....

Secondly, i've waited nearly 3 hours for a response to a support ticket, and my post on their forum has been removed....shocking.