How can a freelancer on his own offer support when he's not available?
As a one man band, I'm just starting the process of going part-time in my current full time job, so that I'm able to build and market websites, and I'm finalising my first proper contract with an organisation.
They have asked me to make clear what will happen if I'm temporarily or permanently unavailable as far as support and maintenance on the website is concerned.
I'm a bit stuck on what to do if they come across a hosting related error or problem with the website. If I can't be contacted and I'm a one man band what do I do? What do others do in this situation?
Would you outsource support? I'm struggling to find anyone in my network who could help me out. Are there people on line who I could use as a fall back?
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