Hey Robson, sorry to hear that. But I, for one never had problems with Site5 and staff response is always very fast.

Many people think about SurfSpeedy as a good hosting company too. I used to have hosting with them untill I had the exact same problem as you have had.
I created a new ticket and did not receive a reponse for several weeks. After I told them I switched hosts I got a response several minutes later saying 'Account deleted..'.

So it seems people have very diverse stories about hosting companies.
Have you had any response from them yet?