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11-21-2006, 08:26 AM
#3
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Three weeks beyond what I was originally told to correct my issue. I finally broke down and sent Credit Card refunds to my clients after explaining the situation. I'm re-billing via check for the time being, or if they prefer, PayPal *ugh*.

It's hard to maintain your professionalism when something like this happens, egg on your face so to speak, but I have bills to pay and a family to feed, and an unexpected month of no income is unacceptable.

Essentially what happened is thanks to the large volume of high dollar transactions immediately following the opening of the account, 2checkout sent my account into additional fraud screening - meaning they call each client and speak with them to verify the payment. Not only is that completely unacceptable to me, but not one of my clients has ever received a phone call, nor was I informed of this by 2checkout; I had to discover this after days and days of incompetent support.