The server received the email at 4AM and replied within the hour at 9AM.
You asked for average response times so I gave you them.
Most companies have an average, average doesn't mean all though.

Dream, reseller packages are available on demand and not viewable to public, I can make an exception if you email me at sales@swizi.com.

But prices vary from $15.00 for budget to $150.00 for premium.
Resource limits are higher as you move up from Budget to Advanced.
Free clientexec with Advanced and Premium plans.