That was just an example. Business that say they are 24/7 will have the number point to a support personal on the line waiting even if it is in Aussie land, America, China etc... You always have to be at their aid to bend over backwords for them. There are always points to adress and you brought up a valid point.

Originally Posted by knux What if while those aussies are awake, and your sleeping. And while they experience downtime, you can't even come to their aid. Then their is no point?