It is assumed that after delivery has been made thorough testing has been performed on testing and production servers. What issues should not be visible on the first day?
In addition, the contract states that I will assist with issues on the frist 7 days upon launch.
Originally Posted by Eightloop
Hello, I am really sorry to hear this.
If I were a freelancer I would allow complaints within 7 (or more) days or something. I wouldn't sign this as a client, because some issues may not be visible the first day and it looks like if you do not take care of the customer after the work has been done.
I would also write that the client has to come to you first and try to solve the problem, before he makes claims in court.
Hopefully an experienced freelancer can give us some advice on how to handle this.
* I am not an attorney and this is not a legal advice. I do not take any responsibility about the validity of the information provided above. (I think I got that right.)
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