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01-04-2009, 08:35 PM
#13
JamieH is offline JamieH
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Originally Posted by drmystery21 View Post
Even at full price there is no way you can cover the cost of the server and provide 24/7 support. Do you plan on overselling the server? How are you funding the server? How many are on your support team?
We're not overselling. Yes we can afford to pay for the server as well - otherwise there would be no point in doing so. We don't have a support team, it's me on myself providing 24/7 support via email, and again if you read the post you would see that all emails are forwarded to my phone so i can promptly reply.

I'll be looking at other support options in the future with the possibilities of hiring staff depending on what business is like but as it is me on myself providing support to users is perfectly fine.

Jamie Hann