awesome post Mike, spot on.

Exactly what he said Scott. Wear a tie. Smile. Shake hands firmly but not too. Speak clearly and say yes or no, not ya and na. Make eye contact. Ask questions. ask more questions. and then throw out a few more. Smile a little and nod while they are answering. Acknowledge what they are saying. When your done, thank them for the opportunity to serve them. Most importantly, if you tell them you'll do something, DO IT!!

Good luck.